Privacy Policy

At Serenoya, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

• Full name
• Billing and shipping address
• Email address
• Phone number (if provided)
• Payment details (processed securely through trusted payment providers)

2. How We Use Your Information

Your information may be used to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Communicate regarding your purchase or enquiries
• Provide customer support
• Improve our products, services, and website experience
• Send promotional emails (only if you opt in)

3. Consent

By providing your personal information when placing an order, contacting us, or subscribing to updates, you consent to the collection and use of your information for these purposes.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

4. Data Protection

We take reasonable and appropriate measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.

Your payment details are processed securely through encrypted third-party payment gateways and are not stored directly by us.

5. Third-Party Services

We may use trusted third-party service providers such as:

• Payment processors
• Shipping and courier services
• Website analytics tools
• Email marketing platforms

These providers only receive the information necessary to perform their services.

6. Cookies

Our website may use cookies to enhance your browsing experience and improve website functionality. Cookies may help us with:

• Website performance
• User experience
• Analytics insights
• Marketing effectiveness

You may disable cookies through your browser settings if preferred.

7. Governing Law

This Privacy Policy and use of our website are governed by the laws of:

📍 Queensland, Australia

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any changes become effective immediately upon posting to this page.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 info@serenoya.com
📍 Brisbane, Australia