(Last Updated: April 2026)

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1. TERMS OF SERVICE

1.1 Overview

This website is operated by Serenoya. Throughout the site, the terms “we”, “us” and “our” refer to Serenoya.

By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

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1.2 Eligibility

By using this site, you confirm that:

* You are at least 18 years old, or
* You have permission from a parent or legal guardian

to use this website and make purchases.

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1.3 Product Nature & Expectations

Serenoya candles are premium, handcrafted home fragrance products.

Due to the nature of small-batch production:

* Slight variations in colour, finish, or scent may occur
* Scent perception may vary between individuals

These are not considered defects.

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1.4 Pricing & Payments

* All prices are listed in AUD (Australian Dollars)
* Prices may change at any time without notice
* Orders are processed only after full payment is received

We reserve the right to:

* Refuse or cancel any order
* Limit quantities per customer

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1.5 Shipping & Delivery

Current Shipping Offer

We currently offer:

* Free standard delivery across Australia

This is a promotional offer and may be updated or removed at any time.

Delivery Timeframes

* Standard Shipping: ~6 business days
* Express Shipping: 2–3 business days

Processing Time

* Orders are processed within 1–3 business days

Delays may occur due to demand, holidays, or courier issues.

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1.6 Intellectual Property

All elements of Serenoya are the exclusive property of the brand, including:

* Product names (e.g. Aurella Bloom, Lunelle Veil)
* Scent compositions and concepts
* Branding, packaging, and visual identity
* Marketing strategies, sales approaches, and business systems

You may not:

* Copy, replicate, or recreate our scents
* Imitate or reuse our branding or packaging
* Reproduce or adapt our marketing or sales strategies

Any unauthorised use may result in legal action.

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1.7 Prohibited Use

You agree not to use our website:

* For unlawful or fraudulent purposes
* To violate any applicable laws or regulations
* To interfere with the security or functionality of the site

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1.8 Limitation of Liability

Serenoya is not liable for:

* Improper use of candles
* Failure to follow safety instructions
* Indirect, incidental, or consequential damages

All products are used at the customer’s own risk.

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